PowerPlay Casino Review Honest Review by Casino Guru
Read our review of PowerPlay Casino, its complaints and other factors. Find out why we find it bad and why you should stay away from it. 4.1/10Safety Index Low by Casino Guru Browse recommended casinos
Our independent casino review team has taken a detailed look at PowerPlay Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino’s safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino’s Safety Index, which is a score given to online casinos to describe their level of safety and fairness. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. PowerPlay Casino has a Low Safety Index of 4.1, which means it ranks low in terms of fairness and safety according to our methodology. Continue reading our PowerPlay Casino review to find out more about this casino and determine if it’s the right fit for you.
Fairness and safety of PowerPlay Casino
In determining a casino’s Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino’s T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of PowerPlay Casino, we thoroughly read and reviewed the Terms and Conditions of PowerPlay Casino. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, as we discovered some serious issues with fairness of this casino’s T&Cs, we advise seeking a casino with fairer T&Cs or at least approaching this casino with caution.
Based on our estimates or gathered data, PowerPlay Casino is a small to medium-sized online casino. It has a high amount of restrained payouts in complaints from players, when we take its size into account. When evaluating a casino, we consider the number of complaints in relation to the casino’s size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
To our knowledge, PowerPlay Casino is absent from any significant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
In our comprehensive review of all relevant aspects, PowerPlay Casino has attained a Low Safety Index of 4.1. We encourage players to avoid this casino and seek out one with a higher Safety Index.
T&Cs of PowerPlay Casino evaluated
Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of PowerPlay Casino to be unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
PowerPlay Casino player complaints
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos’ way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We have found one relevant complaint about this casino. Because of this complaint, we’ve given this casino 504 black points. You can find more information about the complaint and black points in the ‘Safety Index explained’ part of this review.
PowerPlay Casino user reviews and feedback
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
However, this casino does not have a User feedback score yet. We only calculate it once a casino has at least 15 reviews, but have only received 9 player reviews of PowerPlay Casino so far. You may access the casino’s user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino’s reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino’s quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Company information and licenses of PowerPlay Casino
PowerPlay Casino is in the ownership of Deck Entertainment B.V. and has an annual revenue estimate greater than $1,000,000. This makes it one of smaller online casinos on our scale.
PowerPlay Casino holds a gambling license in Ontario issued by iGaming Ontario.
Withdrawal limits, win limits, and payment method options
PowerPlay Casino supports 7 payment methods. This includes: PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, MuchBetter, CryptoPay, Interac.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino’s winning and withdrawal limits can be found in the table below.
| Withdrawal limits | Win limits |
|---|---|
| CAD 20,000 per day | CAD 100,000 weekly net win limit |
| CAD 100,000 per week | |
| Withdrawal limit also applies to progressive jackpot wins! |
Note: It’s possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. Languages and customer support options available at PowerPlay Casino are displayed in the table below.
| Language | Website | Customer support | Live chat |
|---|---|---|---|
| English |  |
|
24/7 |
| French |  |
|
24/7 |
During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are. Customer support is crucial to us because it can be very useful in resolving problems with player’s account, registration at PowerPlay Casino, withdrawals, and other potential areas of concern. According to our tests and collected information, PowerPlay Casino has an average customer support.
PowerPlay Casino slots and casino games
PowerPlay Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Other live games, Live roulette.
The casino’s game library includes titles from 48 providers. This includes Apricot (Microgaming), Playtech, Evolution Gaming, Pragmatic Play, Nektan, Habanero, Lightning Box, Rabcat, Realistic Games, Ash Gaming, Gameburger Studios, PearFiction Studios, Switch Studios, Ino Games, Oros Gaming, Origins (playtech), Vikings (playtech), Live 5 Gaming, Psiclone Games, Reel Kingdom, Neon Valley Studios, Wishbone, Skywind Group, Slingshot Studios, Alchemy Gaming, High Limit Studio, Pulse 8 Studios, GONG Gaming Technologies, SpinPlay Games, Nailed it! Games, Fortune Factory Studios, Gold Coin Studios, ALL41 STUDIOS, Woohoo Games, Hammertime, Aurum Signature Studios, Northern Lights Gaming, Games Global, Just For The Win, Foxium, Golden Rock Studios, Rarestone gaming, Snowborn Games, Buck Stakes Entertainment, Triple Edge Studios, AreaVegas, Crazy Tooth Studio, Infinity Dragon Studios.
Bonuses and codes offered by PowerPlay Casino
Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. There are currently 3 bonuses from PowerPlay Casino in our database, and all offers are listed in the ‘Bonuses’ section.
*Note: For more information about this casino’s offers, check out our separate page dedicated to PowerPlay Casino bonuses.*In determining a casino’s Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino’s T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of PowerPlay Casino, we thoroughly read and reviewed the Terms and Conditions of PowerPlay Casino. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, as we discovered some serious issues with fairness of this casino’s T&Cs, we advise seeking a casino with fairer T&Cs or at least approaching this casino with caution.
Based on our estimates or gathered data, PowerPlay Casino is a small to medium-sized online casino. It has a high amount of restrained payouts in complaints from players, when we take its size into account. When evaluating a casino, we consider the number of complaints in relation to the casino’s size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
To our knowledge, PowerPlay Casino is absent from any significant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
In our comprehensive review of all relevant aspects, PowerPlay Casino has attained a Low Safety Index of 4.1. We encourage players to avoid this casino and seek out one with a higher Safety Index.
T&Cs of PowerPlay Casino evaluated
Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of PowerPlay Casino to be unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
PowerPlay Casino player complaints
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos’ way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We have found one relevant complaint about this casino. Because of this complaint, we’ve given this casino 504 black points. You can find more information about the complaint and black points in the ‘Safety Index explained’ part of this review.
PowerPlay Casino user reviews and feedback
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
However, this casino does not have a User feedback score yet. We only calculate it once a casino has at least 15 reviews, but have only received 9 player reviews of PowerPlay Casino so far. You may access the casino’s user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino’s reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino’s quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Company information and licenses of PowerPlay Casino
PowerPlay Casino is in the ownership of Deck Entertainment B.V. and has an annual revenue estimate greater than $1,000,000. This makes it one of smaller online casinos on our scale.
PowerPlay Casino holds a gambling license in Ontario issued by iGaming Ontario.
Withdrawal limits, win limits, and payment method options
PowerPlay Casino supports 7 payment methods. This includes: PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, MuchBetter, CryptoPay, Interac.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino’s winning and withdrawal limits can be found in the table below.
| Withdrawal limits | Win limits |
|---|---|
| CAD 20,000 per day | CAD 100,000 weekly net win limit |
| CAD 100,000 per week | |
| Withdrawal limit also applies to progressive jackpot wins! |
Note: It’s possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. Languages and customer support options available at PowerPlay Casino are displayed in the table below.
| Language | Website | Customer support | Live chat |
|---|---|---|---|
| English | |
|
24/7 |
| French | |
|
24/7 |
During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are. Customer support is crucial to us because it can be very useful in resolving problems with player’s account, registration at PowerPlay Casino, withdrawals, and other potential areas of concern. According to our tests and collected information, PowerPlay Casino has an average customer support.
PowerPlay Casino slots and casino games
PowerPlay Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Other live games, Live roulette.
The casino’s game library includes titles from 48 providers. This includes Apricot (Microgaming), Playtech, Evolution Gaming, Pragmatic Play, Nektan, Habanero, Lightning Box, Rabcat, Realistic Games, Ash Gaming, Gameburger Studios, PearFiction Studios, Switch Studios, Ino Games, Oros Gaming, Origins (playtech), Vikings (playtech), Live 5 Gaming, Psiclone Games, Reel Kingdom, Neon Valley Studios, Wishbone, Skywind Group, Slingshot Studios, Alchemy Gaming, High Limit Studio, Pulse 8 Studios, GONG Gaming Technologies, SpinPlay Games, Nailed it! Games, Fortune Factory Studios, Gold Coin Studios, ALL41 STUDIOS, Woohoo Games, Hammertime, Aurum Signature Studios, Northern Lights Gaming, Games Global, Just For The Win, Foxium, Golden Rock Studios, Rarestone gaming, Snowborn Games, Buck Stakes Entertainment, Triple Edge Studios, AreaVegas, Crazy Tooth Studio, Infinity Dragon Studios.
Bonuses and codes offered by PowerPlay Casino
Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. There are currently 3 bonuses from PowerPlay Casino in our database, and all offers are listed in the ‘Bonuses’ section.
Note: For more information about this casino’s offers, check out our separate page dedicated to PowerPlay Casino bonuses. Read more Read less No Deposit Bonus:Not availableDeposit Bonus:Not available Payment methods -
Withdrawal limits per week Can$100,000 per day Can$20,000 SlotsRouletteBlackjackBettingVideo pokerBingoBaccaratJackpot gamesLive gamesNo pokerCraps and diceKenoScratch cardseSports bettingCrash gamesTypes of games- Slots
- Roulette
- Blackjack
- Betting
- Video poker
- Bingo
- Baccarat
- Jackpot games
- Live games
- No poker
- Craps and dice
- Keno
- Scratch cards
- eSports betting
- Crash games
English websiteEnglish customer support All languages (2)All customer support languagesEnglishFrenchEnglish live chat All languages (2)All livechat languagesEnglishFrench-
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Good monthly withdrawal limits
-
Deposits by cryptocurrencies are accepted
-
Just for players from few countries
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Company focuses on sports betting rather than the casino
-
Software provider filter not available
-
Only players from Ontario are allowed to register and play
-
Live chat support uses the auto-translate feature for some languages
-
Players from the province of Ontario must be 19 years of age or older to play
Browse all bonuses offered by PowerPlay Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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This is a place to share experience with PowerPlay Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:Not enough reviews Rated by 9 users
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stamps22Advanced NoviceCanada• 1 year ago This casino refused to pay me out 1903.00 they say my husband and I share an IP address. Yes of course we do we use the same computer. It also states that is allowed. Their final decision was that they can do whatever they want and dont need a reason to ban you. Stay away they are crooks. - wont pay winnings. banned for no reason
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of PowerPlay Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Low4.1/10Small to medium-sized casino, based on our research and estimatesWe consider the casino’s T&Cs to be unfairNot found on any relevant casino blacklistHigh value of withheld winnings in player complaints in relation to the casino’s sizeWe also considered other factors, which had a negative impact on the casino’s Safety IndexThe Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology Has this casino done something unfair to you?
Submit a complaint
Important
Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).Important: Win limit of Can$100,000 per week This casino has a win limit rule. You will not be able to win more than Can$100,000 per week.Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).Important: Win limit of Can$100,000 per week This casino has a win limit rule. You will not be able to win more than Can$100,000 per week.
Unfair terms and conditions
- This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).
- This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
Other factors
-
Low win limit: Can$100,000 / week (net win)
-
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).
-
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
Other factors
- Low win limit: Can$100,000 / week (net win)
Complaints about PowerPlay Casino and related casinos (6)
6All0Opened1Not solved0Solved5Rejected
Complaints directly about PowerPlay Casino
Case closed Our verdict
Player stopped responding
Disputed amount: Can$550
Player’s winnings confiscated due to multiple accounts from same residence.
The player from British Columbia had issues withdrawing her winnings from Power Play casino due to multiple accounts originating from her residence. Despite a prior agreement that two accounts could exist as long as ID was verified, the casino denied her withdrawal attempts and withheld winnings amounting to $1908 in November 2022 and $550 recently. We attempted to resolve the issue by asking the player additional questions and extended the complaint response time by 7 days. However, due to the player’s lack of response, we were unable to investigate further and had to reject the complaint.
Read moreRead less Submitted: 07 Apr 2024 Case closed Our verdict
Unjustified complaint
Disputed amount: 829 INR
Player reports an incorrect currency bonus issue.
An Indian player had received a $10 free bet for the Australian Open from Powerplay Casino, but its equivalent in INR had been inaccurately processed. He had won the bet, but his winnings were not correctly translated into INR, resulting in significantly lower returns. The player had complained that the casino had equated $10 to INR 10, which was a significant difference in value. However, as the bet had already been placed and the bonus utilized, we couldn’t assist in requesting the casino to void the winnings and issue a new bonus. Additionally, as it was a free bonus and no real money had been invested, and our scope didn’t cover issues related to sports betting, we had to reject the complaint.
Read moreRead less Submitted: 17 Jan 2024 Case closed Our verdict
Player stopped responding
Disputed amount: Can$963
Player has been accused of opening multiple accounts.
The player from Canada has been accused of opening multiple accounts. Admittedly, his wife had an account in the same casino. The player confirmed the withdrawal of his funds was successfull, however the player also pointed out a technical error that occured. We ended up closing the complaint because the player stopped responding.
Read moreRead less Submitted: 29 Oct 2022 Unresolved Our verdict
No reaction, passive regulator
Black points: 504Disputed amount: Can$1,908
Player has been accused of opening multiple accounts.
The player from Canada has been accused of opening multiple accounts. Admittedly, her husband had an account in the same casino. After an initial reply from the casino they will look into the issue we haven’t received any reply from them, therefore we closed the complaint as unresolved.
Read moreRead less Submitted: 29 Oct 2022 Case closed Our verdict
Player stopped responding
Disputed amount: Can$500
The player struggles to verify his account.
The player struggles to verify his account as the casino is requesting an additional document for verification. We ended up rejecting the complaint because the player stopped responding to our messages and questions.
Read moreRead less Submitted: 26 Jun 2022 Case closed Our verdict
Player stopped responding
Disputed amount: Can$80
Player’s struggling to place a bet.
The player from Canada has experienced difficulties while placing bets. We rejected the complaint because the player didn’t respond to our messages and questions.
Submitted: 24 Jul 2020 6All0Opened1Not solved0Solved5Rejected
Complaints directly about PowerPlay Casino
Case closed Our verdict
Player stopped responding
Disputed amount: Can$550
Player’s winnings confiscated due to multiple accounts from same residence.
The player from British Columbia had issues withdrawing her winnings from Power Play casino due to multiple accounts originating from her residence. Despite a prior agreement that two accounts could exist as long as ID was verified, the casino denied her withdrawal attempts and withheld winnings amounting to $1908 in November 2022 and $550 recently. We attempted to resolve the issue by asking the player additional questions and extended the complaint response time by 7 days. However, due to the player’s lack of response, we were unable to investigate further and had to reject the complaint.
Read moreRead less Submitted: 07 Apr 2024 Case closed Our verdict
Unjustified complaint
Disputed amount: 829 INR
Player reports an incorrect currency bonus issue.
An Indian player had received a $10 free bet for the Australian Open from Powerplay Casino, but its equivalent in INR had been inaccurately processed. He had won the bet, but his winnings were not correctly translated into INR, resulting in significantly lower returns. The player had complained that the casino had equated $10 to INR 10, which was a significant difference in value. However, as the bet had already been placed and the bonus utilized, we couldn’t assist in requesting the casino to void the winnings and issue a new bonus. Additionally, as it was a free bonus and no real money had been invested, and our scope didn’t cover issues related to sports betting, we had to reject the complaint.
Read moreRead less Submitted: 17 Jan 2024 Case closed Our verdict
Player stopped responding
Disputed amount: Can$963
Player has been accused of opening multiple accounts.
The player from Canada has been accused of opening multiple accounts. Admittedly, his wife had an account in the same casino. The player confirmed the withdrawal of his funds was successfull, however the player also pointed out a technical error that occured. We ended up closing the complaint because the player stopped responding.
Read moreRead less Submitted: 29 Oct 2022 Unresolved Our verdict
No reaction, passive regulator
Black points: 504Disputed amount: Can$1,908
Player has been accused of opening multiple accounts.
The player from Canada has been accused of opening multiple accounts. Admittedly, her husband had an account in the same casino. After an initial reply from the casino they will look into the issue we haven’t received any reply from them, therefore we closed the complaint as unresolved.
Read moreRead less Submitted: 29 Oct 2022 Case closed Our verdict
Player stopped responding
Disputed amount: Can$500
The player struggles to verify his account.
The player struggles to verify his account as the casino is requesting an additional document for verification. We ended up rejecting the complaint because the player stopped responding to our messages and questions.
Read moreRead less Submitted: 26 Jun 2022 Case closed Our verdict
Player stopped responding
Disputed amount: Can$80
Player’s struggling to place a bet.
The player from Canada has experienced difficulties while placing bets. We rejected the complaint because the player didn’t respond to our messages and questions.
Submitted: 24 Jul 2020 Case closed Our verdict
Player stopped responding
Disputed amount: Can$550
Player’s winnings confiscated due to multiple accounts from same residence.
The player from British Columbia had issues withdrawing her winnings from Power Play casino due to multiple accounts originating from her residence. Despite a prior agreement that two accounts could exist as long as ID was verified, the casino denied her withdrawal attempts and withheld winnings amounting to $1908 in November 2022 and $550 recently. We attempted to resolve the issue by asking the player additional questions and extended the complaint response time by 7 days. However, due to the player’s lack of response, we were unable to investigate further and had to reject the complaint.
Read moreRead less Submitted: 07 Apr 2024 The player from British Columbia had issues withdrawing her winnings from Power Play casino due to multiple accounts originating from her residence. Despite a prior agreement that two accounts could exist as long as ID was verified, the casino denied her withdrawal attempts and withheld winnings amounting to $1908 in November 2022 and $550 recently. We attempted to resolve the issue by asking the player additional questions and extended the complaint response time by 7 days. However, due to the player’s lack of response, we were unable to investigate further and had to reject the complaint.
Case closed Our verdict
Unjustified complaint
Disputed amount: 829 INR
Player reports an incorrect currency bonus issue.
An Indian player had received a $10 free bet for the Australian Open from Powerplay Casino, but its equivalent in INR had been inaccurately processed. He had won the bet, but his winnings were not correctly translated into INR, resulting in significantly lower returns. The player had complained that the casino had equated $10 to INR 10, which was a significant difference in value. However, as the bet had already been placed and the bonus utilized, we couldn’t assist in requesting the casino to void the winnings and issue a new bonus. Additionally, as it was a free bonus and no real money had been invested, and our scope didn’t cover issues related to sports betting, we had to reject the complaint.
Read moreRead less Submitted: 17 Jan 2024 An Indian player had received a $10 free bet for the Australian Open from Powerplay Casino, but its equivalent in INR had been inaccurately processed. He had won the bet, but his winnings were not correctly translated into INR, resulting in significantly lower returns. The player had complained that the casino had equated $10 to INR 10, which was a significant difference in value. However, as the bet had already been placed and the bonus utilized, we couldn’t assist in requesting the casino to void the winnings and issue a new bonus. Additionally, as it was a free bonus and no real money had been invested, and our scope didn’t cover issues related to sports betting, we had to reject the complaint.
Case closed Our verdict
Player stopped responding
Disputed amount: Can$963
Player has been accused of opening multiple accounts.
The player from Canada has been accused of opening multiple accounts. Admittedly, his wife had an account in the same casino. The player confirmed the withdrawal of his funds was successfull, however the player also pointed out a technical error that occured. We ended up closing the complaint because the player stopped responding.
Read moreRead less Submitted: 29 Oct 2022 The player from Canada has been accused of opening multiple accounts. Admittedly, his wife had an account in the same casino. The player confirmed the withdrawal of his funds was successfull, however the player also pointed out a technical error that occured. We ended up closing the complaint because the player stopped responding.
Unresolved Our verdict
No reaction, passive regulator
Black points: 504Disputed amount: Can$1,908
Player has been accused of opening multiple accounts.
The player from Canada has been accused of opening multiple accounts. Admittedly, her husband had an account in the same casino. After an initial reply from the casino they will look into the issue we haven’t received any reply from them, therefore we closed the complaint as unresolved.
Read moreRead less Submitted: 29 Oct 2022 The player from Canada has been accused of opening multiple accounts. Admittedly, her husband had an account in the same casino. After an initial reply from the casino they will look into the issue we haven’t received any reply from them, therefore we closed the complaint as unresolved.
Case closed Our verdict
Player stopped responding
Disputed amount: Can$500
The player struggles to verify his account.
The player struggles to verify his account as the casino is requesting an additional document for verification. We ended up rejecting the complaint because the player stopped responding to our messages and questions.
Read moreRead less Submitted: 26 Jun 2022 The player struggles to verify his account as the casino is requesting an additional document for verification. We ended up rejecting the complaint because the player stopped responding to our messages and questions.
Case closed Our verdict
Player stopped responding
Disputed amount: Can$80
Player’s struggling to place a bet.
The player from Canada has experienced difficulties while placing bets. We rejected the complaint because the player didn’t respond to our messages and questions.
Submitted: 24 Jul 2020 The player from Canada has experienced difficulties while placing bets. We rejected the complaint because the player didn’t respond to our messages and questions.
Discuss anything related to PowerPlay Casino with other players, share your opinion, or get answers to your questions.
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